{"id":13314,"date":"2020-07-15T18:14:30","date_gmt":"2020-07-15T15:14:30","guid":{"rendered":"https:\/\/${domain}\/blog\/?p=13314"},"modified":"2024-09-13T21:20:14","modified_gmt":"2024-09-13T18:20:14","slug":"how-to-get-more-leads-and-sales-from-your-landing-with-live-chat","status":"publish","type":"post","link":"https:\/\/${domain}\/blog\/how-to-get-more-leads-and-sales-from-your-landing-with-live-chat\/","title":{"rendered":"How to Get More Leads and Sales from Your Landing with Live Chat?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Do you know that <\/span><a href=\"https:\/\/www.sweor.com\/firstimpressions\" rel=\"nofollow\"><span style=\"font-weight: 400;\">about 88% of your landing page visitors leave without making a purchase or even dropping their contact<\/span><\/a><span style=\"font-weight: 400;\">? This fact reveals that running ads alone doesn&#8217;t give you the optimum outcome from your increasing investment in online advertisements. And a painful reality that follows is that a visitor you don&#8217;t convert is a customer lost to the competition.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-13315\" src=\"https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-1-1-800x437.png\" alt=\"traffic conversion\" width=\"800\" height=\"437\" srcset=\"https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-1-1-800x437.png 800w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-1-1-320x175.png 320w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-1-1-768x419.png 768w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-1-1-418x228.png 418w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-1-1.png 1344w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, your goal as a business owner should be finding ways to convert your visitors into customers effectively. This article aims at giving you precise information on how to increase your visitors&#8217; conversion rate, but you need to know why your visitors are leaving first.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69d3125ea9940\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69d3125ea9940\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/${domain}\/blog\/how-to-get-more-leads-and-sales-from-your-landing-with-live-chat\/#7_Reasons_People_Leave_Your_Landing_without_Completing_a_Purchase\" >7 Reasons People Leave Your Landing without Completing a Purchase<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/${domain}\/blog\/how-to-get-more-leads-and-sales-from-your-landing-with-live-chat\/#How_to_Solve_these_Problems_with_a_Live_Chat\" >How to Solve these Problems with a Live Chat?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/${domain}\/blog\/how-to-get-more-leads-and-sales-from-your-landing-with-live-chat\/#What_Live_Chat_to_Choose\" >What Live Chat to Choose?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/${domain}\/blog\/how-to-get-more-leads-and-sales-from-your-landing-with-live-chat\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"7_Reasons_People_Leave_Your_Landing_without_Completing_a_Purchase\"><\/span><span style=\"font-weight: 400;\">7 Reasons People Leave Your Landing without Completing a Purchase<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Here are the primary reasons why your visitors are not completing your intended sales funnel.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Mobile Optimization\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Over 50% of e-commerce sales in the US are completed on mobile devices<\/span><span style=\"font-weight: 400;\">. Therefore, if your website does not load well on mobile devices, your visitors will most likely leave. The right step to take is to <a href=\"https:\/\/weblium.com\/create-mobile-version-website\">build a mobile responsive website<\/a>.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-13317\" src=\"https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-2-1-800x437.png\" alt=\"Mobile Optimization\u00a0\" width=\"800\" height=\"437\" srcset=\"https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-2-1-800x437.png 800w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-2-1-320x175.png 320w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-2-1-768x419.png 768w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-2-1-418x228.png 418w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-2-1.png 1344w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">Loading Speed\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your loading speed is essential, as visitors usually will not wait more than 2 seconds for your landing page to load. If your webpage loads slowly, you will most likely lose your potential leads and sales.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Website Design<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It usually takes less than a second for your visitors to form an opinion about your landing page? Even if it is loaded fast, and it&#8217;s <a href=\"https:\/\/weblium.com\/responsive-website-builder\">mobile responsive<\/a>, having a poor and outdated web design can make a visitor lose their trust in your brand. <\/span><span style=\"font-weight: 400;\">You want to keep your landing page attractive and clean to increase your conversion rate<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Poor Content<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">How clear and convincing is the information on your landing page? A typical visitor has limited time to complete a purchase from your webpage. It is very crucial that you clearly state out the right information so that your visitors can find what they need at a glance.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Lack of Trust<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It takes a lot to gain the trust of a new visitor who got to know about your business page from an advertisement link. Visitors are less likely to buy from you if they have no proof of the reliability of your business. They need evidence that you can deliver your promises.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Uninterested Visitors<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Sometimes, visitors are not interested in your product. In most cases, they just visited your landing page out of curiosity or even mistakenly. As a business owner, this is beyond your control.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Intent to Buy Later\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Another typical reason why your landing page visitors leave without completing a purchase is that they are not ready to make a purchase yet. As a business owner, you want to convince this segment of visitors to come back to your page when they are prepared to make that purchase.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are <\/span><a href=\"https:\/\/www.jivochat.com\/blog\/sales\/how-to-optimize-product-page-for-conversions.html\" rel=\"nofollow\"><span style=\"font-weight: 400;\">practical solutions to tackle some of the problems of conversion on your landing page<\/span><\/a><span style=\"font-weight: 400;\">. One reliable means of increasing your conversion rate is integrating a live chat feature to your landing page.\u00a0\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Solve_these_Problems_with_a_Live_Chat\"><\/span><span style=\"font-weight: 400;\">How to Solve these Problems with a <\/span><span style=\"font-weight: 400;\">Live Chat<\/span><span style=\"font-weight: 400;\">?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Live chat services allow online visitors to quickly reach out to you and your team and receive answers to their questions in real-time. And it is proven to help online businesses get more leads and conversions from their landing page.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Out of the seven problems highlighted above, adding a live chat to your landing page can conveniently help you solve three: build trust for first-time visitors, convince uninterested visitors to buy, and secure the interest and contact of curious visitors.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Live Chat Builds Trust<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As we have stated earlier, trust issues are one of the reasons why first-time visitors do not make a purchase when they visit your landing page. What these customers need is an assurance that your brand is legit and you won&#8217;t disappoint them.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-13318\" src=\"https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-3-800x437.png\" alt=\"Live chat builds trust\" width=\"800\" height=\"437\" srcset=\"https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-3-800x437.png 800w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-3-320x175.png 320w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-3-768x419.png 768w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-3-418x228.png 418w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-3.png 1344w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">One of the best ways to provide proof and reassurance to visitors to your landing page is through live chat. You can show them that you are a brand that cares about its customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">People know that businesses with reliable customer service are better than those that do not have one. Your visitors will begin to see that you&#8217;re committed to providing a pleasant shopping experience.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Live Chat Provides Information Faster<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Sometimes, all that a visitor needs to turn to a buying customer is more information on what your product or service can do. A live chat session with someone on your team can provide the necessary information to this kind of visitor.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-13319\" src=\"https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-4-800x437.png\" alt=\"Live chat provides information faster\" width=\"800\" height=\"437\" srcset=\"https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-4-800x437.png 800w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-4-320x175.png 320w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-4-768x419.png 768w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-4-418x228.png 418w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-4.png 1344w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">According to a study carried out, <\/span><a href=\"https:\/\/www.invespcro.com\/blog\/live-chat-customer-support\/\" rel=\"nofollow\"><span style=\"font-weight: 400;\">38% of customers made their purchase because of the live chat session they had<\/span><\/a><span style=\"font-weight: 400;\">. A captivating live chat session can offer customers help in answering some of the frequently asked questions. For instance, an opener like &#8220;<\/span><i><span style=\"font-weight: 400;\">Hey! Tell me your car model, and I will help you find the right tires.<\/span><\/i><span style=\"font-weight: 400;\">&#8221;\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This kind of opener helps the customer find information and drives them towards making a purchase.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Live Chat Helps to Showcase Your Offers and Deals<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Visitors who don&#8217;t have the intention to buy now can be motivated by a limited time offer. Offers like &#8220;<\/span><i><span style=\"font-weight: 400;\">buy one and get one more for free<\/span><\/i><span style=\"font-weight: 400;\">,&#8221; or &#8220;<\/span><i><span style=\"font-weight: 400;\">special 10% discount for this week<\/span><\/i><span style=\"font-weight: 400;\">&#8221; can motivate a reluctant customer.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-13320\" src=\"https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-5-800x437.png\" alt=\"showcase offers and deals\" width=\"800\" height=\"437\" srcset=\"https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-5-800x437.png 800w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-5-320x175.png 320w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-5-768x419.png 768w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-5-418x228.png 418w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-5.png 1344w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">Live Chat Helps to Capture Leads<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Even when visitors do not end up making a purchase, you can get their contact to stay in touch and tell them more about your products later. You can ask your visitors for their email address and phone number during a chat session.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While lead capturing does not work for all industries, especially for one-time services, it can help businesses with a longer sales cycle. These leads can also help you retain customers.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_Live_Chat_to_Choose\"><\/span><span style=\"font-weight: 400;\">What Live Chat to Choose?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">From all the options available it\u2019s quite hard to choose the right live chat app. If you are after something simple yet effective we would recommend our partner <\/span><a href=\"https:\/\/www.jivochat.com\/?utm_source=weblium&amp;utm_medium=blog&amp;utm_campaign=weblium_guest_post\" rel=\"nofollow\"><span style=\"font-weight: 400;\">JivoChat<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.jivochat.com\/?utm_source=weblium&amp;utm_medium=blog&amp;utm_campaign=weblium_guest_post\" rel=\"nofollow\"><span style=\"font-weight: 400;\">JivoChat<\/span><\/a><span style=\"font-weight: 400;\"> can easily be connected to email, Facebook, WhatsApp, and Apple Business Chat so you will have all your conversations with clients in one single app.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-13321\" src=\"https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-6-800x437.png\" alt=\"jivochat all-in-one\" width=\"800\" height=\"437\" srcset=\"https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-6-800x437.png 800w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-6-320x175.png 320w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-6-768x419.png 768w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-6-418x228.png 418w, https:\/\/${domain}\/blog\/wp-content\/uploads\/2020\/07\/img-6.png 1344w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">And the <\/span><a href=\"https:\/\/www.jivochat.com\/?utm_source=weblium&amp;utm_medium=blog&amp;utm_campaign=weblium_guest_post\" rel=\"nofollow\"><span style=\"font-weight: 400;\">JivoChat<\/span><\/a><span style=\"font-weight: 400;\"> built-in CRM will make sure that you don\u2019t forget about any of your leads and make as much sales as possible from the traffic you already have.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you decide to try <\/span><a href=\"https:\/\/www.jivochat.com\/?utm_source=weblium&amp;utm_medium=blog&amp;utm_campaign=weblium_guest_post\" rel=\"nofollow\"><span style=\"font-weight: 400;\">JivoChat<\/span><\/a><span style=\"font-weight: 400;\"> on your website, use the exclusive promo code WEBLIUM to get an extended 30-day free trial.\u00a0\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span style=\"font-weight: 400;\">Conclusion<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The live chat service helps you do one crucial thing \u2013 talk to visitors before they decide not to buy. Depending on the interest of your audience, you can pass the message of your limited offers, professional help, or exceptional product through the live chat.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your message should convince your visitors to buy from you instead of your competition. While live chat is a powerful conversion tool, it is the message you pass that makes it productive. Lastly, you should experiment with different approaches to your live chat sessions to find the right one for your business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are looking for live chat software with good value for money, try JivoChat. Use the WEBLIUM promo code to get the extended free trial.\u00a0<\/span><\/p>\n<p><strong><a class=\"button\" href=\"https:\/\/www.jivochat.com\/?utm_source=weblium&amp;utm_medium=blog&amp;utm_campaign=weblium_guest_post\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Start getting more Sales<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you know that about 88% of your landing page visitors leave without making a purchase or even dropping their contact? This fact reveals that running ads alone doesn&#8217;t give you the optimum outcome from your increasing investment in online advertisements. And a painful reality that follows is that a visitor you don&#8217;t convert is &hellip;<\/p>\n","protected":false},"author":14,"featured_media":13316,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[123],"tags":[],"class_list":["post-13314","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","has-thumb"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Get More Leads And Sales From Your Landing - Weblium Blog<\/title>\n<meta name=\"description\" content=\"About 88% of visitors will leave your landing without a purchase. 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